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Thought Penny can help you with:
  • Streamlining your systems and processes (or setting them up from scratch if you have none!)
  • Automating your business to reduce labour costs for you and your team (not just marketing automation - we automate business admin too!)
  • Delegation - Finding you an Australian virtual assistant - if we're at capacity, we'll still be able to share a brief of your role with our brilliant network of Australian virtual assistants
  • Graphic design
  • Website development

Request a quote here

Think of your office support roles you are familiar with... reception, administration, bookkeeping, business management, executive assistants, project management, event management etc. - these can be done remotely by a VA.

When it comes to running a business, there are some things that just require a human touch.

And while some professionals may say that you need an established set of internal business procedures before you hire a VA, we say that the right assistant will be able to help you with all this (and much, much more).

We've designed a resource to provide you with inspiration when deciding on your immediate and future VA needs.

Get your copy here

Invoices are emailed for all work undertaken. Depending on your needs and the services you’ve selected, invoicing can occur weekly, fortnightly, monthly or according to a project’s timeline and agreement.

For example, retainer* packages are payable monthly in advance. Additional hours are invoiced at the same hourly rate, at the end of the monthly period.

*Retainer packages are non-refundable once any work at all has commenced – this allows us to allocate virtual assistants (VAs) to your business and guarantee availability for the hours you’ve paid for.

You’re ready to go! 

To help us understand your needs, please start with our Quote Request Form.

We understand your situation may change and you might need to put our services on hold.  Just email Fiona and we will end your contract.

If you have paid for a monthly retainer, your advance payment will not be refunded if any work has commenced or more than 5 business days (AEDT) have passed during the monthly period.

Cancellation of project and ad-hoc work will cease immediately, and an invoice will be issued for all the work completed up until the point of cancellation, with a minimum of one hour charged if any work has commenced.

Fiona lives in Newcastle, NSW in Australia which is close to an airport and just a couple of hours drive from Sydney.

Other Thought Penny virtual assistants (VAs) are located throughout Australia allowing us to provide extended hours of support across different time zones.

Our Australian clients love having virtual assistants with an understanding of Australian culture, customs and geography.

Our International clients appreciate having Thought Penny VAs busy at work while they sleep and the flexibility we provide to allow communication outside of Australian business hours.

We review the needs of our retainer clients and allocate regular blocks of times each week, so that you know when at least one member of your VA team will be available. This also allows us to evenly distribute the hours purchased through the month to suit your needs.

For project work, we work the hours required to get work done, within the agreed timeframes.

No!

Thought Penny takes care of for our own superannuation, leave entitlements, workers insurance, professional indemnity insurance, public liability insurance, equipment, internet, phone line, iced coffees and other tools of the trade.

Using a Thought Penny virtual assistant (VA) minimises overheads by eliminating employer obligations. We are an independent service provider and all costs are included in our rates.

Unless there is a need or request outside of the norm and specific to your business, our VAs are well equipped to meet the needs of working remotely and do not require additional equipment or support.

When comparing our rates to an internal employee, consider all the overheads you'll save by outsourcing!

No!

Thought Penny pays for our own superannuation, leave entitlements, workers insurance, professional indemnity insurance, public liability insurance, equipment, internet, phone line, iced coffees and other tools of the trade.

Using a Thought Penny virtual assistant (VA) minimises overheads by eliminating employer obligations. We are an independent service provider and all costs are included in our rates.

Unless there is a need or request outside of the norm and specific to your business, our VAs are well equipped to meet the needs of working remotely and do not require additional equipment or support.

When comparing our rates to an internal employee, consider all the overheads you'll save by outsourcing!

No!

Thought Penny pays for our own superannuation, leave entitlements, workers insurance, professional indemnity insurance, public liability insurance, equipment, internet, phone line, iced coffees and other tools of the trade.

Using a Thought Penny virtual assistant (VA) minimises overheads by eliminating employer obligations. We are an independent service provider and all costs are included in our rates.

Unless there is a need or request outside of the norm and specific to your business, our VAs are well equipped to meet the needs of working remotely and do not require additional equipment or support.

When comparing our rates to an internal employee, consider all the overheads you'll save by outsourcing!

Life happens, right? No problem, we’ve got you covered.

Although you will predominantly work with the same virtual assistants (VAs), Thought Penny is a well-connected team with comprehensive procedures and systems. Documenting guides for others to step in and take over is our jam!

Whether it’s short notice or planned cover, we aim to always have a VA ready to meet the needs of your business.

Absolutely. Thought Penny offers a variety of packages and individual services to meet the evolving needs of your business.

For example, this month you may need structure and systems put in place. Next month could be sales funnels and copywriting.

As your business begins to flow, your support needs will change.

We’ll be here to support and grow with you, as we’re well-placed to provide basic administrative tasks right through to online business management, executive assistant level support, HR management, automation strategies, accountability partnerships, and coaching.

We also have a waiting list of tech-savvy virtual assistants (VAs) and tech-specialists we are regularly screening, so we’re always ready to grow our team at short notice.

Yes! Yes! Yes! We love the opportunity to learn something new.

All Thought Penny virtual assistants (VAs) are tech-savvy and willing to receive training from your appointed provider or undergo self-driven learning via resources provided by you.

When we’re working with you, we’re really working with you.

WIP stands for “Work In Progress” and a WIP call is our weekly/fortnightly/monthly opportunity to connect with you.

All WIP calls are followed by us updating your workflow software (we can implement this for you too!)

Our rates differ depending on the service chosen and the nature in which we’re engaged (e.g. ad-hoc, monthly retainer, project work etc).

You can request a quote here and immediately receive an email inviting you to book an obligation-free call to discuss your needs further.

  • TONI LODGE: Thought Penny have absolutely changed our life and business. Fiona hit the ground running and has made differences to things we didn't even realise needed love. We couldn't live without Fi, our life is so much better.

    RYAN JON: Thought Penny has made my life sooooooooo much easier.

  • LIFESAVER. Fast, Friendly & Fixed.  Fiona at Thought Penny responded to my critical issue immediately and had it fixed within an hour.  She was calm, friendly and really easy to work with - but best of all knew her stuff. Her automated onboarding system was impressive and easy to follow and provided me great confidence.

  • Fiona and the team at Thought Penny has revolutionised my business and it's systems with their automations they have set in place, connecting my various systems and turning manual time-consuming tasks into automated tasks that take away the pain of doing admin! I can honestly say I would have been lost without them. From sorting my mess of an inbox, to updating my website and socials, and most importantly listen to my complaints about tasks that were taking up too much time and then fixing those problems with incredible automations, there's not much this wonder team can't do!

  • The automation, the visibility, the clarity, the productivity – working with Thought Penny to capture our entire business within Asana, and then automate anything that could possibly be automated, has been game-changing. It’s given our team back so much time and reduced our admin overheads significantly. I’ve never come across a supplier who promises the world and then actually delivers it. Working with Thought Penny is a collaborative partnership that truly bears fruit. I can’t think of a better team to have brought this to life for us.

  • Working with Thought Penny was an incredible experience. Their desire to build this platform and customise it to what we envisioned was superb. The investment we made in Thought Penny to undertake this project was significant, and we feel like we’ve gotten our money’s worth and then some.

  • Excellent and responsive service, completely tailored to my needs. Couldn't recommend more highly!

  • Fiona’s services are sensational! My life changed the day I met her; she tamed my inbox and whipped our whole organisation into shape. We’d be lost without her. Pleasure to write this recommendation.

  • I've worked with Fi and her team of 'wonder women' Virtual Assistants for four months now, and all I can say is "Wow". They don't just 'get' all of the time pressures, demand complexities, and changing timelines and client requirements that consulting projects demand, but deal with it all with grace, tact and ease. Even better, they anticipate bottlenecks on my time, and propose ways around these, and actively work to systematise every aspect of my business, as well as find cost savings along the way. I can't recommend Fi and her team highly enough.

  • In recommending Fiona to support the administration needs of a small business I need to highlight the extraordinary knowledge, experience and work ethic she brings to her role. She is a creative thinker, considers the macro and micro needs of the business or tasks at hand, is IT savvy and highly respectful of business culture and challenges. Regardless of the level in which Thought Penny is engaged, I cannot recommend the service more highly to design effective processes and introduce latest technologies.

  • Fiona has been improving our businesses and giving us the space to grow for about 18 months now. She does whatever needs to be done planning, organising, Client liaison, designing processes & systems etc and then training her team to run them on a day to day basis.
    I can not recommend her highly enough!

  • Fiona is a patient, technically knowledgeable resource that has never steered me wrong. I have worked with her several times on troubleshooting problems with G Suite and her patience, knowledge and problem solving skills are excellent. She is a valuable resource to our business.

  • Fiona is organised and efficient and consistently goes the extra mile. Nothing is ever too much trouble, she is always happy to go out of her way to help. Fiona is a calming influence in stressful environments and can inject humour into the workplace, something I’ve always appreciated

  • Darren TurnerDarren TurnerPartner, PwC

    Fiona is one of those rare team members who can bring concepts to realisation with both an organised and creative approach. I recommend Fi to any corporate team looking for support in implementing key goals and strategy

  • Murray EvansMurray EvansPartner, PwC

    Fiona is a person who has great creativity, loves to get stuck into a project and see it through to completion with a minimum of direction, and fits well into a team environment. She has advanced organisational and IT skills, seeks and listens to feedback, and is energetic. Comes with my recommendation.